Privacy policy

Last updated: July 2026

Velari Lab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase.

Information We Collect

Information you provide to us:

  • Name, email address, phone number, and shipping address when you place an order
  • Payment information (processed securely by our payment providers — we do not store card details)
  • Communications you send to our support team

Information collected automatically:

  • Browser type, IP address, and device information
  • Pages visited and time spent on our website
  • Referring URLs and search terms
  • Cookie data and analytics information

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Send promotional emails (only with your consent)
  • Improve our website and product offerings
  • Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Shipping partners to fulfill and deliver your orders
  • Payment processors (Stripe, PayPal) to process transactions
  • Email marketing platforms (Klaviyo) to send communications you have opted into
  • Analytics providers (Google Analytics) to understand website usage
  • Legal authorities when required by law

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

California residents have additional rights under the CCPA (California Consumer Privacy Act). European residents have additional rights under GDPR. Australian residents have rights under the Privacy Act 1988.

Data Security

We implement industry-standard security measures to protect your personal information. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: contact@velarilab.com
  • Phone: +1 (302) 345-1764
  • Address: 10400 NW 21st Street, Suite 100, Doral, Miami, FL 33172